Legal Protocols

1. Data Controller. The data controller for this website is professionallayoutlab, located at C. Álvarez de Lugo 35, Santa Cruz de Tenerife, Santa Cruz de Tenerife, España. For any privacy-related inquiries, you may contact us at [email protected].

2. Data We Collect. We collect personal data that you voluntarily provide when filling out our contact forms, including your full name, email address, and any additional information contained in your message. We also collect technical data automatically, such as your IP address, browser type, operating system, referral URLs, and pages visited, through standard server logs and analytics tools.

3. Purpose of Processing. Your personal data is processed for the following purposes: (a) to respond to your inquiries and provide requested services; (b) to maintain communication regarding active projects; (c) to comply with legal obligations; and (d) to improve our website functionality and user experience through anonymized analytics.

4. Legal Basis. We process your data under Article 6(1)(b) of the GDPR — processing is necessary for the performance of a contract or pre-contractual measures taken at your request. For analytics and non-essential cookies, we rely on Article 6(1)(a) — your explicit consent.

5. Data Retention. Personal data submitted through contact forms is retained for a maximum of 24 months from the last interaction, unless a longer retention period is required by law or necessary for ongoing contractual obligations. Server log data is automatically purged after 90 days.

6. Data Sharing. We do not sell, trade, or rent your personal data to third parties. Data may be shared with: (a) hosting infrastructure providers (operating within the EU/EEA); (b) email communication services used solely for responding to your inquiries; and (c) government authorities when legally required.

7. International Transfers. Should any data transfer occur outside the European Economic Area, we ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, in compliance with Chapter V of the GDPR.

8. Your Rights. Under the GDPR, you have the right to: access your personal data (Article 15); rectify inaccurate data (Article 16); request erasure (Article 17); restrict processing (Article 18); data portability (Article 20); and object to processing (Article 21). To exercise any of these rights, contact us at [email protected].

9. Data Security. We implement appropriate technical and organizational measures to protect your data, including TLS encryption, secure server configurations, access controls, and regular security audits. In the event of a data breach, we will notify the relevant supervisory authority within 72 hours as required by Article 33 of the GDPR.

10. Supervisory Authority. If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

1. What Are Cookies. Cookies are small text files placed on your device when you visit a website. They are widely used to enable website functionality, improve user experience, and provide analytical information to website operators.

2. Cookies We Use. professionallayoutlab uses the following categories of cookies:

• Essential Cookies: Strictly necessary for the website to function correctly. These include session cookies that maintain your browsing state and the cookie consent preference (localStorage-based). These cannot be disabled.

• Analytics Cookies: Used to collect anonymized information about how visitors interact with our website, including pages visited, time spent, and navigation patterns. This data helps us optimize site performance.

3. Third-Party Cookies. We may use third-party services (such as Google Analytics) that place their own cookies on your device. These third parties have their own privacy policies governing the use of such cookies. We encourage you to review them.

4. Managing Cookies. You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may impair website functionality. The cookie consent banner on our site allows you to control non-essential cookie categories.

5. Consent. In accordance with Article 21 of the Spanish Law on Information Society Services (LSSI) and the ePrivacy Directive, non-essential cookies are only activated after you provide explicit consent through our cookie banner. Your consent preference is stored locally and persists until you clear your browser data.

6. Updates. This Cookies Policy may be updated periodically. The last revision date is indicated at the top of this page. Continued use of the website after changes constitutes acceptance of the updated policy.

1. Scope. This Refund Policy applies to all services provided by professionallayoutlab, located at C. Álvarez de Lugo 35, Santa Cruz de Tenerife, Santa Cruz de Tenerife, España. It governs the terms under which refunds may be issued for digital services and web design projects.

2. Project Cancellation by Client. If you wish to cancel a project before work has commenced, you are entitled to a full refund of any advance payments made. If cancellation occurs after work has begun, refunds will be calculated proportionally based on the percentage of work completed at the time of cancellation, minus any non-recoverable third-party costs already incurred.

3. Milestone-Based Refunds. Projects are divided into defined milestones with corresponding payments. If a project is terminated after a milestone has been completed and approved, no refund will be issued for that milestone. Refunds may apply only to subsequent, uninitiated milestones.

4. Dissatisfaction with Deliverables. If you are dissatisfied with delivered work, you must notify us in writing within 14 calendar days of delivery. We will review your concerns and, if valid, offer up to two rounds of revisions at no additional cost. If revisions do not resolve the issue, a partial refund may be negotiated in good faith.

5. Non-Refundable Items. The following are non-refundable: (a) domain name registrations and renewals; (b) third-party software licenses purchased on your behalf; (c) hosting setup fees after activation; and (d) work completed under a signed-off milestone.

6. Refund Processing. Approved refunds will be processed within 14 business days using the original payment method. You will receive written confirmation of the refund amount and expected processing timeline.

7. Dispute Resolution. In the event of a dispute regarding refunds, both parties agree to attempt resolution through direct communication before pursuing external mediation. Spanish consumer protection law shall apply.

1. Acceptance. By accessing or using the services of professionallayoutlab ("the Provider"), located at C. Álvarez de Lugo 35, Santa Cruz de Tenerife, Santa Cruz de Tenerife, España, you ("the Client") agree to be bound by these Terms of Service. If you do not agree, you must not use our services.

2. Scope of Services. The Provider offers web design, development, branding, SEO, and related digital services as described on this website. The specific scope, deliverables, timelines, and pricing for each project will be defined in a separate written agreement or proposal accepted by both parties.

3. Project Execution. Work will proceed according to the agreed milestone schedule. The Client is responsible for providing timely feedback, approvals, and any required content (text, images, branding assets) within the deadlines specified in the project agreement. Delays in Client input may result in adjusted timelines.

4. Payment Terms. Payments are due according to the schedule outlined in the project agreement. Invoices are payable within 14 calendar days of issue. Late payments may incur a surcharge of 1.5% per month on the outstanding balance. The Provider reserves the right to suspend work if payments are overdue by more than 7 days.

5. Intellectual Property. Upon receipt of full payment for a project, the Client receives full ownership of all final deliverables, including source code, design files, and content. The Provider retains the right to display completed work in its portfolio and marketing materials unless the Client requests otherwise in writing.

6. Confidentiality. Both parties agree to keep confidential any proprietary information shared during the course of the project. This includes business strategies, technical specifications, login credentials, and any unpublished content or designs.

7. Limitation of Liability. The Provider's total liability for any project shall not exceed the total fees paid by the Client for that specific project. The Provider is not liable for indirect, incidental, or consequential damages, including loss of revenue, data, or business opportunities.

8. Warranty. The Provider warrants that all deliverables will conform to the specifications defined in the project agreement. A 30-day post-launch warranty period is included, during which the Provider will fix any defects or bugs that were present in the delivered work at no additional cost.

9. Termination. Either party may terminate the agreement with 14 days' written notice. In the event of termination, the Client will pay for all work completed up to the termination date. Non-recoverable third-party costs incurred on the Client's behalf will also be payable.

10. Governing Law. These Terms of Service are governed by the laws of Spain and the European Union. Any disputes arising from or related to these terms shall be resolved in the courts of Santa Cruz de Tenerife, España.

11. Changes. The Provider reserves the right to update these Terms of Service at any material time. The Client will be notified of significant changes via email or through a prominent notice on the website.